Terms & Conditions
The following terms and conditions govern the use of this website and outline the legal responsibilities and obligations that shall exist between you and Lanero jewellery Ltd.By placing an order on this website, you are deemed to have read and agreed to these terms and conditions. If you have any questions, please contact us on [email protected].
DELIVERY
It is your responsibility to ensure that the delivery address you provide us with is correct and accurate and that there will be somebody available to sign for and take delivery of the goods. All orders are delivered using FEDEX Courier Services. We cannot be held responsible for any delays once the goods have left us and are in the possession of the courier. If the goods we deliver are not what you ordered or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by by email within 7 working days of the delivery of the goods in question. If you do not receive your order within 7 working days of the date on which you placed the order, we shall have no liability to you unless you notify us immediately. If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.
RETURN POLICY
Lanero offers an excellent returns service and will offer an exchange or full refund on items as you require. Please note, jewellery that has been worn or damaged cannot be returned. Silver is a soft metal and is prone to pick up surface scratches during wear, this is quite normal. We cannot accept responsibility for items that have become badly damaged from abrasive scratching on the surface of the jewellery, which has then impacted on the legibility of the engraving, regardless of the amount of time the child has worn the jewellery. We have rigorous quality control and the jewellery is sent in perfect condition. Children’s jewellery is not a toy and it should be worn with care as with adult jewellery. We recommend supervision particularly with babies wearing jewellery. For further information please go to “Jewellery care”. For hygiene reasons, we are unable to accept any earrings for exchange or refund. Items will be refunded within 14 days; proof of postage may be required as Lanero cannot be held responsible for missing goods. Exchanges and refunds will be made within 14 days. Parcels are returned at your own cost, and we strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned. An item that was received as a gift can be returned for an exchange. An email will be sent to the person who made the original purchase when the exchange is completed. Refunds can only be made to the original credit or debit card on which the gift was purchased. Please contact us via email [email protected] if you require any further help or information.
INTERNATIONAL DELIVERY
Please note that as the Customer, you or the Gift Recipient may be liaible for additional tax and local duty charges on top of the delivery charge chosen and paid to Lanero. For delivery charge rates please go to Delivery. Lanero offers an excellent returns service and will offer an exchange or full refund on items as you require. Please go to RETURNS to view our returns policy. Please note, jewellery that has been worn or damaged cannot be returned. Silver is a soft metal and is prone to pick up surface scratches during wear, this is quite normal. We cannot accept responsibility for items that have become badly damaged from abrasive scratching on the surface of the jewellery, which has then impacted on the legibility of the engraving, regardless of the amount of time the child has worn the jewellery. We have rigorous quality control and the jewellery is sent in perfect condition. Children’s jewellery is not a toy and it should be worn with care as with adult jewellery. We recommend supervision particularly with babies wearing jewellery. For further information please go to “Jewellery care”. For hygiene reasons, we are unable to accept any earrings for exchange or refund. Items will be refunded within 14 days; proof of postage may be required as Lanero cannot be held responsible for missing goods. Exchanges and refunds will be made within 14 days. Parcels are returned at your own cost, and we strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned.An item that was received as a gift can be returned for an exchange. An email will be sent to the person who made the original purchase when the exchange is completed. Refunds can only be made to the original credit or debit card on which the gift was purchased. Please contact us via email [email protected] if you require any further help or information.
PRICING
Payment must be received in whole for the items that you order before your order can be accepted. Once payment has been received, an order confirmation e mail will be sent to you at the email address you provided on your order form. You will be billed in your local currency, for the amount that appeared. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from the Lanero website. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.Promotional codes and Discount Codes: We may from time to time offer promotion discount codes (either directly or through third parties). Such codes may only be applied by you! as such codes are for personal use only and are not transferable under any circumstances.* Voucher Codes – Lanero only honours current official voucher codes and current discount codes released by Lanero or officially accredited partners. Any voucher codes and discount codes released unofficially cannot be honoured or accepted.
EMAIL USAGE
If you have made a purchase from our store we may occasionally inform you about new collection launches, news and special offers via email, post & telephone. We will not pass on your email address to third parties.
PRIVACY AND COOKIE POLICY
A cookie is a very small piece of information that a website stores to save and collect basic information. Many cookies are essential to the operation of our website, for example to allow you to make a purchase or create an account with us. Cookies on our site are also used to customise certain areas of content just for you, and to make your browsing experience more efficient and faster.This site uses cookies to track items that are placed in your basket during the shopping process. They are not used to report information about your viewing to the site. These cookies do not contain any personal information about you and are cleared once you have either made a purchase or deleted the items in your shopping basket.In the event that you open an account with us your account information may also be placed in a cookie on your PC. This is to allow you to navigate the various sections of the site easily. The cookie does not report information on your viewing back to the site. Once again the information is cleared once you have left the site.
COPYRIGHT AND OTHER RIGHTS
All materials, including designs, images and photography and written text are protected by copyright, trade mark. Therefore, you may not reproduce, modify or create derivatives of designs. The Lanero site is protected as a whole by copyright and trade dress, all world rights, the interests in and to which are owned by Lanero Jewellery Ltd. The contents of the site as a whole are solely intended for personal and not commercial use. No permission is given by us in respect of the use of brand names, photography, product and collection names or titles or copyrights and such use may constitute an infringement of the owners’ rights. All merchandise depicted here is protected by design rights owned by Lanero jewellery Ltd.It is the company’s policy to enforce its IP rights rigorously.
SAFETY WARNING!!!
Jewellery should not be worn by babies and children under the age of 3 years as small parts may represent a choking hazard. Babies and toddlers should not be left unattended wearing any jewellery. Jewellery pieces are not toys and should not be given to babies or very young children to play with. Jewellery should never be worn overnight.
